Shipping Policy

At chromeheartjp.com, we offer free shipping on all orders worldwide. No minimum order required. Every Chrome Hearts hoodie, shirt, jeans, jewelry piece, or accessory you order ships at zero cost.

Order Processing

Once you place your order, we need 1 to 3 business days to process and pack it. You will get a confirmation email with your order details right after checkout. A second email with your tracking number will follow once your package is shipped.

Shipping Times

United States: 7 to 15 business days after your order is shipped.

International (Outside USA): 15 to 22 business days after your order is shipped.

These are estimated delivery times. Actual delivery may vary depending on your location, customs processing, and the shipping carrier’s schedule. Weekends and public holidays are not counted as business days.

Order Tracking

Every order comes with a tracking number. You can use it to check where your package is at any time. Visit our Order Tracking page and enter your tracking number to get real-time updates on your shipment.

Shipping Carriers

We work with trusted shipping carriers to make sure your Chrome Hearts items reach you safely. Your package will be shipped through one of our partnered courier services based on your delivery location.

Customs and Import Duties

For international orders, your package may go through customs in your country. Any customs fees, import duties, or taxes charged by your local government are the buyer’s responsibility. These charges are not included in our product prices or shipping cost. We recommend checking with your local customs office for more details before ordering.

Packaging

All orders are packed carefully to protect your items during shipping. Chrome Hearts jewelry, glasses, and other delicate items get extra protective packaging to make sure they arrive in perfect condition.

Shipping Address

Please double-check your shipping address before placing your order. We are not responsible for packages delivered to wrong addresses due to incorrect information provided at checkout. If you notice an error after placing your order, contact us at [email protected] as soon as possible and we will try to update it before the package ships.

Missing or Lost Packages

If the tracking shows your order was delivered but you did not receive it, reach out to us through our Contact Us page. We will work with the carrier to look into it and help you sort things out.

If your package has not arrived within the estimated delivery window and tracking shows no updates for more than 7 days, contact us and we will investigate the issue.

Delays

Sometimes shipments get delayed because of weather, high order volumes during sale periods, or customs processing. While we do our best to get orders to you on time, we cannot control delays caused by shipping carriers or customs authorities.

Questions?

If you have any questions about shipping or need help with your order, feel free to email us at [email protected] or visit our Contact Us page. Our team is available Monday to Saturday, 9 AM to 6 PM.